Intro to Troubleshooting

In case of difficulty with Info Select first refer to the Troubleshooting sections at the end of the relevant chapter. For example, for problems printing, first see the Printing chapter. Then review the next sections.

Common solutions

Many problems that are not related to specific features of Info Select can be solved through one of the following methods. Do not perform any steps with which you are uncomfortable. First try these solutions:

If Info Select locks on start up consider these options:

If the above solutions are unsuccessful, try the following:

Data Recovery

In the unlikely event of lost data or data corruption resulting from hardware failure, media failure, power glitches, etc., consider the following remedies.

Upon loading a corrupt file, Info Select will display a warning message that the file is corrupt and a salvage will be attempted. A topic labeled Recovered Data will contains recovered items. You can move recovered items to their original location. Also you can try the steps below.

Prior to working with files, in Windows Explorer, uncheck  Tools | Folder Options | View | Hide extensions for known file types.

IMPORTANT: First make a duplicate copy of your Info Select directory or the relevant data files (mainly those with extensions wd3, bak). This will protect you from further problems that could result from the process of trying to restore your data.

Defensive measures

• For recurring problems, try to determine if the problem coincides with the use of any features of Info Select or other software applications or system freezes caused by other applications or screen savers.
• If you are running Norton Antivirus, consider disabling the Script Blocking feature to prevent Norton Antivirus from corrupting Info Select data files.
• If power failures are frequent, consider installing an Uninterruptible Power Supply (UPS).
• Increase the frequency with which you make backups.
• Enable Menu Ribbon | Home | Options | Saving | Auto Save, Create Backup.
• When you close Info Select and Windows, make sure the closing process completes.
• See Protect your data.

[:] To undo deletions or changes:

There are several possible methods you can try, in the following order:

• Immediately after the deletion, select Edit | Undo.
• In the Selector, choose a File and then choose Menu Ribbon | Home | Open | Revert to load the last saved copy of the file.
• Exit Info Select, go into Explorer and see if you have a file with a .bak extension that is newer than the same file with a .wd3 extension. If so, rename the .wd3 file to a .sav extension (in case you want to reverse this process). Then rename the .bak file to a .wd3 extension. Go back into Info Select and see if your data is restored.
• Restore data from your backup.

Specific Problems

This section reviews some particular situations that can resolve specific difficulties.

Data files are “Read-Only” after copying from a CD.
Can’t install
Info Select keeps asking for activation password
Info Select tries to access the Internet
Fixing the launch icon shortcut
System and Info Select time differ
Temporary Freeze
Settings are not saved
New items contain unwanted information
Selector is empty – I don’t even see Overview
Files are closed on startup
Selector disappeared

Also see the feature sections

In case of difficulty with Info Select first refer to the Troubleshooting sections at the end of the relevant chapter. For example, for problems printing, first see the Printing section.

Data files are “Read-Only”   after copying from a CD.

Find the copied file in Windows Explorer. Right click on the file and choose Properties. Uncheck “Read-Only” and click OK to confirm. Also see here.

Can’t install

Try installing on another computer to determine whether your install file is good.

Info Select keeps asking for activation password

Make sure that you have the appropriate rights to access the registry on Windows NT, 2000, XP, Vista and Windows 7. Start Info Select under the Administrator account and re-enter your activation password. Make sure that your system date is correct.

Info Select tries to access the Internet

Uncheck all checkboxes under Menu Ribbon | Home | Options | Updates. Also, make sure that no e-mail account is set to check e-mail automatically.

Fixing the launch icon shortcut

The launch icon shortcut is the icon or Start menu item you select to launch Info Select. If Info Select launches but you cannot see your data or you see the wrong data, you may need to change the shortcut:

1. Right-click the Start button and select Open.
2. Double-click Programs.
3. Right-click the Info Select icon.
4. Select Properties | Shortcut.
5. Set the Start In box to the directory containing the desired Overview.wd3 File. Start In should be something like (include the quotation marks): “C:\Info Select G2” or “C:\Data\Info Select G2”.
6. The target should be something like (include the quotation marks): “C:\Info Select G2\Info Select.exe”

System and Info Select time differ

In Windows | Control Panel | Regional Settings, change the time settings to the wrong time; click Apply, change to the correct time; and click OK.

Temporary freeze

Possible reasons Info Select might pause with no response include:

1. Network is down
2. Checking for Internet e-mail
3. Checking for LAN e-mail
4. Performing a function on a large amount of data

Settings are not saved

Some settings and options are saved in a special file is.ini and some are saved in the Windows registry. Make sure InfoSelect.ini is not read/only and that the workstation has read/write access to the registry.

New items contain unwanted information

Create a new item and delete the unwanted information. Then choose Menu Ribbon | Home | Options | Default Template and click Set Default Template twice.

 Selector is empty – I don’t even see Overview
Choose Menu Ribbon | Home | Options | Font  and click Selector and Folders. Make sure the font size is not too big to display data in Selector – generally no bigger then 26.

Files are closed on startup
Possible solutions:

1. Highlight the file in Selector, choose Menu Ribbon | Selector | Properties, disable the option “Close on startup” and click OK.
2. Choose Menu Ribbon | Selector | Context | Current Context properties, disable “Do not open/close any files during context activation” option and click OK.

Selector disappeared
Possible reasons:

1. Selector is hidden.
   Solution: Make sure the “Show Selector” button located at the top right corner of the application window is pushed.
2. Selector width is minimal.
   Solution: Try to drag the edge of the Selector using the mouse.
3. Selector is floating out of the screen or located behind the screen.
   Solution: Choose Menu Ribbon | Home | Options | View | Selector, disable the option “Allow Selector floating” and restart the application.

Intermittent crashes or freezes
Possible reasons: Damage of data file structure due to power loss, problems with the hard disk, etc.
Solution:

1. Make a backup of your data files.
2. For each closed file in Selector:
   • Open the file
   • Choose Menu Home | Save | Update data
   • Close the file
3. Highlight Overview in Selector and choose Menu Home | Save | Update data.

This will re-save all your files and may restore functionality. It may take significant time depending on the amount of data.

Data for Tech Support

The Info Select technical support staff may ask you to supply some of the following information in order to assist you.

Assertion Log

Info Select keeps a special file (assert.txt) that logs any special situations that may occur internally. This should be supplied to Technical Support in the event you receive a General Protection Fault (GPF) error.

Send the ASSERT.TXT file (located in the Info Select directory).

Screen captures can be helpful in many situations.

[:] To provide a screen capture:

1. In Info Select press ALT + PRINT SCREEN.
2. Click in the e-mail message field.
3. Choose Menu Ribbon | Home | Paste.
4. Send the message.

Selector Items

If tech support needs you to send a specific Note, Topic, Database, Calendar, etc., you can e-mail the data.